شروط الخدمة

The following terms and conditions are applicable to the supply of make-up products made by Forever Makeup Trading LLC, herein referred to as “The Company” to its buyer, herein referred to as “The Customer”.

1. Price

The prices of the goods will be as per quoted on the Website and all prices are quoted in AED. The Company ensure that the prices of the products are accurate at the time when the relevant information was entered into the system.

Prices for our products may change from time to time, but changes will not affect any order are already confirmed.

If the Company discovers an error in the price of the products that the Customer had ordered, the Company will inform the Customer of this error and the Company will give the Customer the option of continuing to purchase the product at the correct price or cancelling the order. The Company will not process Customer’s order until customer confirms it. If the Company is unable to contact The Customer using the contact details provided during the order process, the Company will treat the order as cancelled and will notify the Customer via mail or contact number provided by customer.

2. Payment

By placing an order, you authorize us or our third-party payment processer to process your credit/debit card details for the amount of your order. We accept payment by Credit/Debit card and Cash On Delivery for orders within UAE.

Any discounts issued are strictly subject to the individual terms and conditions with which they were issued, which may include, amongst other things, eligibility of use and maximum order value. If any of the terms and conditions with which the discount codes were issued contradicts these terms and conditions, the terms and conditions in respect of the discount code will prevail. The Company reserves the right to reject or cancel any orders which do not comply with these terms even if The Customer’s credit or debit card has been charged.

International Customers – Customers from outside the United Arab Emirates can only pay by International debit or credit card and must pay in AED unless otherwise specified. All other terms and conditions apply.

3. Orders

  • Once the order has been placed on the website, the customer will receive an order confirmation via email or text message on the provided contact number.
  • In case the company is unable to process customer’s order, the company will inform the customer via email/call/text message on the provided contact number.

4. Delivery & Shipping

Free standard shipping on all orders above AED 149. A charge of AED 21 will be incurred on purchases that do not exceed the AED 149 free shipping threshold.

Note:- If you purchase one of our Beauty Bundles, you will be responsible for covering the delivery charges.

  • Shipping charges may vary according to the company policy and will be displayed on the website without any prior notice.
  • Standard delivery period is 3-4 business days, although may vary under any unforeseen circumstances.
  • Customer can contact company for any delayed order and required action will be taken by company to minimize the delay.

5. Damage & Missing Product

Damage Product

  • At Forever Makeup Trading LLC, we prioritize delivering top-quality products to our customers. However, we regret to inform you that in the event of receiving damaged products, our company cannot assume responsibility for canceling or altering any makeup appointments.
  • Contact our customer support team within 7 days of receiving the damaged item.
  • Please provide an unboxing video showcasing the condition of the product as you open the package. This video is crucial for our team to assess the extent of the damage and facilitate a swift resolution.

Missing Product

Customers are advised to make a video of courier unboxing in order to lodge a complaint of missing product. Once the team review the complaint received via email or SMS with the unboxing video, they will send the missing product within 15 -20 Business days.

Return or exchange of the product:

If products are damaged in transit then the exchange proceeds within 7-14 business days from submission of the complaint but no order cancellation or return is accepted after the order is delivered. In the situation of damaged goods, customers can ask for exchange via email or contact number provided on the website. The customer has to provide an image or video of the damaged products while filing the complaint about damaged goods.